Relex Consulting Services: Tangible Benefits
	Relex Consulting Services was employed by a major medical equipment manufacturer to play a vital role in their FMEA process for a new product design. From the early planning phases to full Failure Mode and Effects Analysis breakdown and evaluation, Relex engineers were there through the entire FMEA process. Guided by our expertise, the resulting FMEA went beyond expectations. Relex engineers discovered that a particular sensor was not necessary, as originally thought. The elimination of the component not only increased product reliability by decreasing product complexity, it also enabled our customer to achieve significant savings by reducing the production cost of each unit manufactured.

Our team of reliability professionals is available to help you in a variety of ways. We offer both on- and off-site reliability consulting services by both CREs and reliability experts. Relex Professional Services Group also includes our Implementation Services Team, which can effectively create a customized process suited to your requirements and configure software tools as needed.

Support you can depend on.
The Relex Professional Services Group offers service and support in four main areas: reliability consulting, implementation, training, and customer service. In each area, the group is staffed by reliability experts. Each project is supervised by seasoned project management professionals who help create and guide a solution to meet your unique requirements and objectives. Each training class is led by a trained, expert instructor to ensure a quality learning experience. And each customer service representative is extensively trained and supported at all levels. Our Professional Services Group is adept at satisfying customer needs and consistently achieves praise and recognition for responsiveness, knowledge, courtesy, customer commitment, and quality.

Comprehensive service offerings. The Reliability Consulting Team offers extensive services to support your reliability needs. Our team supports a comprehensive set of service offerings in key areas. Design for Reliability encompasses prediction, derating and availability methodologies; Design for Maintainability includes logistics and RCM techniques. Risk Analysis includes risk assessment, FMEA and human error analysis; Field Data Tracking covers FRACAS, reliability growth and warranty tracking; and R&M Planning includes reliability planning, component library services, and life-cycle cost analysis.

Customized solutions. The Implementation Team originated Relex’s full-cycle, 4D process as a tool to customize customer systems to unique requirements and, if needed, configure software tools to support objectives. This four-step process—Discovery, Design, Development, and Delivery —delivers on-time, on-budget results. Working together every step of the way, your project is organized and scheduled by expert managers, and delivered by trained professionals.

Setting the bar. The Training Team conducts courses on a variety of subject matter. From Relex Reliability Studio software training to reliability theory curriculum, the interactive, hands-on sessions amplify learning. The team also provides personal, web-based training seminars on single topics of interest. Our Training Team is equally adept at developing a customized training course suited to your needs. Our Customer Service Team includes software and engineering experts to answer all of your software and reliability questions. With astoundingly consistent 95 percent customer satisfaction ratings, they set the bar by which all others are measured.

Expert knowledge, real-world experience.
Relex Professional Services Group provides an array of support services which can either augment your own reliability activities or become your entire reliability engineering support center. It starts with having an in-depth understanding of your needs and daily challenges in order to provide customized solutions which meet objectives. Our team of professionals consists of engineers and experts, including a number with CRE (Certified Reliability Engineer) credentials, who couple reliability knowledge with real-world experience.

“Not only did the Relex people immediately bring the FRACAS software to campus, they installed it and set up entry forms and report forms in one day. FRACAS provided organized, universally visible incident management and aided rapid evolution and qualification of the path planning activity. Overall, FRACAS was a significant contributor to the success of the Red Team.” Sam Harbaugh, PhD Red Team Test and Reliability Leader CMU Red Team

Our people make the difference. Relex has achieved business success by not only offering the best products, but by ensuring that the Relex team is the best you will find anywhere. A team of individuals with a true dedication to service and support, the people in the Relex Professional Services Group are the best in the business. Project after project, Relex professionals earn continual praise for their customer-focused dedication to their job. Their commitment to 100 percent customer satisfaction is backed up by years of real-world experience and knowledge that provides our customers with a level of unparalleled reliability expertise.

Knowledgeable support teams. Our Certified Reliability Engineers and reliability experts work with customers in a unique knowledge-sharing atmosphere. Our professionals are involved from start to finish, ensuring that requirements are known and understood, and that objectives are met. Our group also includes an industry-recognized customer service team, which provides support on all of our products. They are a highly trained, deeply knowledgeable group who earn consistent praise across the board.

Always there to serve you. Relex’s Professional Services Group encompasses various support services which can be used in conjunction with the Relex software tools, or can be employed completely independent of our software line. Our team is available to support you in any aspect of reliability service you need. We can be your team from start to finish, or help you at any step along your way to achieving Reliability Excellence^TM.